FAQ

Delivery and Order Tracking

How can I track my order?

After placing an order, you will receive a confirmation email with an order number given by the shipper. For any questions, do not hesitate to contact our customer service by email at info@kadaminc.com

How to cancel/change my order?

After placing an order, you cannot modify or cancel. However, if you are not satisfied with your purchase, you can return the parcel. Visit our Merchandise return page for return conditions and how to process.

Do you ship internationally?

We only ship to Canada at the moment (no postal boxes.)

How soon will I receive my order?

Standard deliveries are shipped from 5 to 10 working days.

For deliveries to remote areas, the time will be longer.

Returns and credits

Can I return my order?

If you are not completely satisfied, you can return your items within 10 days from the date of purchase for regular priced items. Visit our Merchandise return page to know how to do it.

How long does the refund take?

Once we take delivery of your item, you will receive your credit or exchange within 14 days. We need to inspect the return before making any credit / exchange.

Payments

How do you secure my personal information?

Kadam Inc. use the Chase online payment solution that is complete and safe.

Which payment methods are accepted?

Kadam Inc. accepts Visa, MasterCard, Debit (only credit cards issued in Canada) and Kadam gift cards.

Do you apply taxes on orders?

Our products at Kadam Inc. are taxable. The sale tax is calculated according to the province of New Brunswick. Shipping fees are also taxable. However, the shipping charges cannot be credited.

How do the sizes work?

The sizes on our website are the same as those presented in all our stores. We use the US system.

Here is the correspondence of sizes women (on average):

35

=

5

36

=

5.5

37

=

6 - 6.5

38

=

7 – 7.5

39

=

8 – 8.5

40

=

9

41

=

9.5-10

 

Here is the correspondence of sizes men (on average):

40

=

7 - 7.5

41

=

8

42

=

8.5 - 9

43

=

9.5 - 10

44

=

10.5

45

=

11 - 11.5

46

=

12 - 12.5

47

=

13

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